Ordering Process 2017-04-01T14:41:34+00:00
ORDERING PROCESS

Please note: All sales are FINAL. All of our pieces are handmade and made-to-order. Due to this, we are unable to accommodate returns.

Confirmation

We’ll send a confirmation of your order by return. This will initiate a sequence of exchanges of information and advice – we’re here to assist you every step of the way.

Payment

We will need to receive payment with the purchase in order to initiate the process. We gladly accept Visa, MasterCard and American Express through Paypal.

Swatches

Samples of fabrics used in production of your chosen Love is All design will be provided.

Sizing

All our dresses are made in standard sizes and we have a size chart to refer to. The sizes will inevitably vary from those in many High Street stores, so we strongly recommend you ask an experienced tailor to take your measurements and can supply you with a ‘how to’ document. We also offer a made-to-measure service and will be happy to advise, but please take care in taking accurate measurements in either case.

Customisations

All of our gowns can be customised to some extent, to meet your needs. If you feel you’d like to make any changes to the design, please contact us for advice on feasibility, plus pricing and time difference.

Fitting

Whilst we cannot offer in-person fittings, we can offer an advisory fitting via Skype, if you wish. There is a charge for this.

Production

Please allow 6-8 weeks for production of your handmade gown. Please don’t wait till the last minute; we recommend ordering your wedding gown at least 2-3 months prior to your wedding date.
Alterations are not included. Your local tailor will be able to make any necessary tweaks.
Rush Orders: we can usually accommodate rush orders. For information on costs, please contact us.

Shipping

All orders are shipped via UPS.

Extras

Bespoke pattern; £50-75 Please note, this will address general proportion issues e.g. short/long body, narrow/wide shoulders, large bust/hips. You will probably still need your tailor to make tweaks.
Skype fitting; £50 each
Customised details; £TBA, dependent on requirements.
Postage & Packing; £TBA, dependent on size of dress and location

Retailers

We offer wholesale on our gowns and we would love to work with you. Please email us for additional information and include “Wholesale” in the subject line. [email protected]

T’s & C’s

Please check here for more specific details.